Midlands agriculture and groundcare machinery dealer, Farmstar Ltd Newark Branch, is the latest Kubota dealership to receive the Kubota Gold Service Excellence Award, meaning that the firm has achieved the highest possible standard for its service, maintenance and parts offering.

Farmstar started as a machinery business in 1986, becoming an official Kubota dealer in 2005 and have expanded to a workforce of nearly 70 staff, including 31 service and parts staff. With its head office based in Marr, Doncaster with four depots in total, the firm offers a full range of Kubota groundcare equipment, with Kubota agricultural tractors a recent addition.

By working closely with Kubota and attending regular training events, the team have acquired the skills and processes needed to reach the highest standard of service, maintenance and after sales support, an aspect of Farmstar’s operation that is now a cornerstone of the business.

Tom Lockwood, service manager at Farmstar Newark, stated: “Aftersales is a key part of our business and we pride ourselves on providing the best aftercare we can offer to all our customers, with this in mind we are thrilled to be presented with the Kubota Gold Service Excellence Award, as good service will inevitably lead on to strong business results, including referrals from existing customers that generate new sales leads.

“Our relationship with Kubota is excellent. For a global corporation, they still have a personal feel and will help as much as they can towards us achieving our goals as a growing business. We work very closely with Alan Kirby (Kubota regional service representative) and all of the aftersales team at Kubota UK to deliver an outstanding service and parts offering to our customers.

“The support Kubota gives us in terms of training, 24/7 contact and next day parts delivery really does make a big difference to our operation. It breeds confidence in our staff to do the best job Farmstar can do, making sure the end user has the optimum service experience.”

Alan Kirby, added: “The Kubota Service Dealer Awards have been put in place to find out the service capability of each dealer, to help raise the standards across the network to what Kubota expects, and most importantly, to what our customers expect. For Tom and his team at Farmstar to be awarded the Gold standard is a significant achievement and is reflective of the training he and his staff have undertaken.”

For more information on Farmstar Ltd’s range of machinery and service support, please visit www.farmstar.co.uk.