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Head Gardener – The Landscape Group

JOB TITLE:                            Head Gardener

REPORTS TO:                      Contract Manager

LOCATION:                         Hastings

MAIN PURPOSE OF JOB (Show here a single statement of why the job exists. What is the key requirement of the job?)

To provide effective day to day operational delivery of grounds maintenance in Hastings, working with volunteers and supervising an apprentice. To be responsible for the high quality delivery of the grounds maintenance and services as outlined in the output specifications. To deliver the agreed improvements in development/management plans and seasonal work programmes, ensuring all activities are undertaken in full accordance with prevailing Health & Safety guidelines. The Head Gardener will also be required to carry out Park Warden duties, engage with visitors and undertake patrols of park areas to control and manage maintenance of the park in accordance with the service schedule.

PRINCIPAL ACCOUNTABILITIES (These should identify the main responsibilities of the job.  They should describe end results and should not simply be a list of activities and duties.)

CUSTOMER AND CLIENT CARE

Customer Care

  • To create a positive impression with our customers and work to exceed their expectations
  • Presenting a polite and responsible attitude at all times
  • To understand what is important to the customer and to exceed their expectations

Customer Contact / Visitor Engagement

  • To communicate with customers politely and professionally
  • To undertake Customer Feedback activity
  • Accurately report customer comments to managers
  • To make yourself available to attend client meetings if required

Customer Promotion

  • To understand what the services of the company and promote wherever possible
  • To feed back potential leads from sites and local press

Corporate Image

  • To promote and wear the correct corporate clothing
  • Ensuring that areas  are professionally presented, cleaned and that all sites are kept clean and tidy

Team Management

  • Responsibly supervise apprentices
  • To work effectively with volunteers

INTERNAL

Personal Effectiveness

  • To act in a professional and confident manner, to accept responsibility, to work effectively to achieve results and to set an example for your team
  • To plan and organise your own time efficiently and to respond positively when under pressure and when confronted with problems

Communication

  • To communicate effectively, to keep managers informed, and to listen and ask questions to ensure understanding
  • Documentation to be filled in and returned to the Contracts Manager for reviewing

Planning and Organisation

  • To be efficient and organised, working to company systems, e.g. timesheets, works control tick sheets, rotas, absence request forms, etc to ensure that contractual performance obligations are met

Health & Safety

  • To undertake a one-day Emergency First Aid as Work course and deliver First Aid assistance in the area when required.
  • To read, understand and work to the company’s Health & Safety Policy and use correct PPE:  high-viz vest, ear defenders, gloves etc and to ensure that all staff in the company are wearing appropriate P.P.E at all times
  • To ensure that all members of staff regardless of under your control, wear the appropriate company uniform at all time
  • To ensure that any plant/equipment is used safely and only after suitable training has been given
  •  It is a requirement of the Head Gardener to ensure that all staff within their team are inducted and satisfactory records passed to the Contracts Manager.
  • A requirement of this role may be to travel to other company contracts in order to carry out further machinery inductions
  • To understand and work to risk assessments and COSHH assessments and to report accidents and near misses
  •  To report any potential health & safety issues to your manger/supervisor.

Work Attendance

  • To be reliable in your attendance at work and to follow company rules and procedures if absent from work for any reason
  • To ensure all absences of members of your team are recorded in site diaries and appropriate forms are filled in and passed to the Contract Manager

Company Systems

  • To be efficient and organised, working to company systems: e.g. job tick sheets, time sheets, weekly vehicle inspection sheets
  • To keep accurate  records of the works completed by your team and report back to your Contracts Manager/Supervisor

LEARNING

Development Reviews

  • To make good use of the opportunity to discuss your work and review your job specification and to take an active part in planning changes and improvements as appropriate

Training

  • To be suitably trained/qualified for all work tasks undertaken, taking training opportunities where relevant and suggesting of courses that may be beneficial to you and your team
  • To make yourself available to attend training courses set up by senior management that could enhance the service we deliver to the client
  • To undertake specific qualification relevant to the role of a Park Warden,  which may include but not be limited to, Security Officer training, Patrolling and Environmental Protection.

Innovation

  • To identify opportunities and suggest alternative, better, more effective ways of doing things
  • To integrate a greener and more environmental policy for the contract

FINANCIAL

Cost Control

  • To act to help the company control costs and avoid wastage wherever possible
  • To inform staff under your control and senior members of staff of any abuse to plant and machinery that has taken place

Care of Machinery

  • To understand the correct machinery items for the job and to understand the maintenance requirements of machinery
  • Ensure appropriate checks and records are kept

Productivity

  • To utilise best, most economic and effective work practices
  • To take responsibility as part of the team for delivering a quality service
  • To show initiative and make suggestions for improvements that may lead to increased productivity

Security

  • To undertake Park Warden duties, including patrols and undertake relevant training
  • To show a rigorous concern for the security of company buildings, vehicles, machinery and materials

5.            KEY OBJECTIVES

 

  • Effective leadership of team under your control
  • Effective communication with your client and customers
  • Effective implementation of all Company policies and procedures

The Landscape Group

 Management have the right to change job descriptions in line with business need. This description is not exhaustive.

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