The Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers has been awarded to Rolawn for another year.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded a badge of honour. This accreditation is a true reflection of a business’s commitment to outstanding service as all reviews are verified unique from bone fide customers.
Rolawn met the criteria of collecting at least 50 reviews between 1 January 2017 and 31 December 2017, with a Feefo service rating of between 4.5 and 5.0.
Jonathan Hill, sales & marketing director, Rolawn commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional service over an extended time period with products that are heavily influenced by the UK weather is testimony to everyone’s hard work. Being able to listen to our customers helps us to understand and respond to their needs, ensuring we are always striving to improve the buying experience. 2017 was a great year for us, 2018 has started well and we are very much looking forward to the year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. It ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence and combat the rising issue of fake reviews.